Office Manager / Receptionist
Department: Operations
Reports to: David Replogle, Principal
Prepared by: Mari Encarnacion, HR Generalist
Overview
Resolution Group, Inc. (RGI) is seeking an organized, customer-focused Office Manager / Receptionist to support the daily operations of our Indianapolis headquarters.
Job Description
Duties & Requirements
- Serve as the first point of contact by greeting visitors, answering and directing phone calls, and handling incoming mail and deliveries.
- Coordinate day-to-day office operations to ensure an organized and efficient workplace.
- Schedule meetings, manage conference rooms, maintain office calendars, and assist with company events.
- Monitor office supply inventory and coordinate purchases, vendor relationships, and facility maintenance.
- Provide administrative support to leadership and multiple departments, including preparing correspondence, reports, presentations, and other documents.
- Assist with onboarding logistics by preparing workspaces and coordinating office resources for new employees.
- Support internal communications, administrative projects, and office records while helping maintain company policies and procedures.
- Foster a positive office environment by ensuring the reception area and common spaces remain clean, organized, and professional.
Job Requirements
- High school diploma or equivalent required; Associate's degree in Business Administration, Office Administration, or a related field preferred.
- Minimum of 2–3 years of experience in an administrative, office management, or receptionist role.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities.
- Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
- Experience supporting multiple departments, coordinating vendors, or working with HRIS, ERP, or office management software is a plus.
